ONIX CLEANING SERVICES — PRIVACY POLICY

Effective Date: September 8, 2025
Version: 2.0

Your Privacy Matters to Us

At Onix Cleaning Services, we understand that inviting us into your home requires trust.

This Privacy Policy explains how we collect, use, protect, and respect your personal information. We’re committed to maintaining the highest standards of privacy and data security.

Quick Privacy Summary

We collect only what we need to provide excellent cleaning services
Your data is secure with encryption and access controls
We never sell your information to third parties
You have control over your data with clear rights and choices
We comply with all applicable laws including Massachusetts privacy regulations

SECTION 1: INFORMATION WE COLLECT

1.1 Information You Provide

When you book our services, we collect:

Contact Information:

Name
Service address
Email address
Phone number
Billing address (if different)

Service Information:

Cleaning preferences
Access instructions
Special requests
Scheduling preferences
Service history

Payment Information:

Payment card details (processed securely through our payment processor)
Billing name and address
Transaction history

1.2 Information Collected Automatically

When you use our website or services:

Technical Information:

IP address
Browser type
Device information
Website interaction data
Cookies (with your consent)

Service Delivery Information:

Service completion times
Quality assurance notes
Team assignments
Route optimization data

1.3 Information We Don’t Collect

We do NOT collect:

Social Security numbers
Government ID numbers (unless legally required)
Health records
Biometric data
Unnecessary personal details

1.4 Photos & Visual Documentation

Purpose: We may take photos as part of our service process for quality assurance, service verification, and, if necessary, insurance claims. Photos are optional and taken only when relevant to the service.
What We Avoid: We take care to avoid capturing personal or sensitive items, including faces, family portraits, diplomas or mail, safes, and medicine cabinets. If such items are unavoidable in proof-of-work photos, we crop or blur them. You may request at any time that no photos be taken in your home, and we will honor your request — even during an active service.
Retention & Deletion: Routine photos are automatically deleted after 180 days. Photos related to disputes are retained until the matter is resolved, plus an additional 6 months. Upon your request, we will delete any photos within 48 hours and confirm deletion.

SECTION 2: HOW WE USE YOUR INFORMATION

2.1 Primary Uses

We use your information to:

Schedule and deliver cleaning services
Process payments securely
Communicate about your service
Send appointment reminders
Respond to your questions and concerns
Improve our services based on feedback

2.2 Additional Uses

With your consent, we may also:

Send promotional offers and updates
Request service reviews
Share cleaning tips and recommendations
Notify you of new services

2.3 Legal Bases for Processing

We process your data based on:

Contract: To fulfill our service agreement
Consent: For marketing communications
Legitimate Interest: For business operations and improvements
Legal Compliance: When required by law

SECTION 3: HOW WE PROTECT YOUR INFORMATION

3.1 Security Measures

We protect your data through:

SSL encryption for all data transmission
Secure, encrypted database storage
Regular security audits and updates
Employee training on data protection
Access limited to authorized personnel only
Regular backups with secure storage

3.2 Massachusetts Data Security Compliance

We maintain a comprehensive Written Information Security Program (WISP) in compliance with 201 CMR 17.00, including:

Risk assessments
Employee training
Access controls
Encryption standards
Incident response procedures
Vendor oversight

3.3 Data Breach Response

In the unlikely event of a data breach:

We’ll notify you promptly as required by law
We’ll provide information about the incident
We’ll offer guidance on protective steps
We’ll cooperate with authorities as required

SECTION 4: INFORMATION SHARING

4.1 Service Providers

We share information only with essential service providers:

Payment Processing:

Secure payment processors (Stripe, Square, or similar)
Only payment information necessary for transactions

Business Operations:

Scheduling software (Housecall Pro)
Communications platforms (for service notifications)
Accounting software (for financial records)

All service providers are:

Contractually bound to protect your data
Limited to necessary information only
Prohibited from using your data for other purposes

4.2 Legal Requirements

We may disclose information when required by:

Court orders or subpoenas
Law enforcement requests with proper authority
Legal proceedings
Protection of safety or rights

4.3 Business Transfers

If our company is sold or merged:

Your information would transfer to the new owner
We’d notify you before any transfer
The new owner would be bound by this policy

4.4 What We Never Do

We NEVER:

Sell your personal information
Share your data with marketing companies
Provide your information to competitors
Use your data for purposes unrelated to our services

SECTION 5: YOUR PRIVACY RIGHTS

5.1 Access and Control

You have the right to:

Access your personal information we hold
Correct inaccurate information
Delete your account and information (subject to legal requirements)
Export your data in a readable format
Opt-out of marketing communications
Limit processing of your information

5.2 How to Exercise Your Rights

Request a copy of your information
Update or correct your data
Delete your account
Change communication preferences
Ask questions about your privacy

We’ll respond within 30 days of your request.

5.3 California Privacy Rights (CCPA)

California residents have additional rights:

Right to know what information we collect
Right to delete personal information
Right to opt-out of any sale (we don’t sell data)
Right to non-discrimination

5.4 Communication Preferences

You can control communications by:

Clicking “unsubscribe” in any marketing email
Texting STOP to opt-out of SMS messages
Calling us to update preferences
Logging into your account to manage settings

SECTION 6: COOKIES AND TRACKING

6.1 Cookies We Use

Essential Cookies:

Required for website functionality
Security and authentication
Service preferences

Analytics Cookies (with consent):

Understanding website usage
Improving user experience
Service optimization

Marketing Cookies (with consent):

Relevant advertising
Promotional offers
Service reminders

6.2 Managing Cookies

You can control cookies through:

Browser settings
Our cookie preference center
Opt-out tools at www.aboutads.info

6.3 Do Not Track

We respect Do Not Track browser settings and won’t track users who have enabled this feature.

SECTION 7: DATA RETENTION

7.1 Retention Periods

We keep your information for:

Active customers: Duration of service relationship
Inactive accounts: 3 years from last service
Financial records: 7 years (tax requirements)
Marketing lists: Until opt-out
Legal holds: As required

7.2 Deletion Process

When we delete your data:

Active systems are purged within 30 days
Backups are purged in rotation (up to 90 days)
Some records kept for legal compliance
Anonymized data may be retained for analytics

SECTION 8: CHILDREN’S PRIVACY

We don’t knowingly collect information from children under 16. If we learn we’ve collected a child’s information, we’ll promptly delete it. Parents can contact us at privacy@onixcleaning.com with concerns.

SECTION 9: INTERNATIONAL DATA

9.1 Data Location

Your data is stored in the United States. By using our services, you consent to processing in the U.S.

9.2 International Users

If you’re accessing our services from outside the U.S., please note that data protection laws may differ from your country’s laws.

SECTION 10: THIRD-PARTY LINKS

Our website may contain links to third-party sites. We’re not responsible for their privacy practices. Please review their policies before providing information.

SECTION 11: UPDATES TO THIS POLICY

11.1 Changes

We may update this policy to reflect:

Changes in our practices
New legal requirements
Service improvements
Customer feedback

11.2 Notification

We’ll notify you of material changes via:

Email to your registered address
Website notification
App notification (if applicable)

Continued use after changes constitutes acceptance.

SECTION 12: CONTACT US

12.1 Privacy Questions

For privacy-related questions or concerns:

Privacy Officer
Onix Cleaning Services, LLC
451 D Street
Boston, MA 02210

Email: privacy@onixcleaning.com
Phone: 617-766-1835
Website: www.onixcleaning.com/privacy

12.2 Complaints

If you’re unsatisfied with our privacy practices:

Contact our Privacy Officer
File a complaint with the Massachusetts Attorney General
Contact relevant data protection authorities

We’ll work diligently to address your concerns.

SECTION 13: MASSACHUSETTS PRIVACY COMPLIANCE

13.1 State Law Compliance

We comply with:

Massachusetts Data Security Law (201 CMR 17.00)
M.G.L. c. 93H (Security Breach Notification)
M.G.L. c. 93A (Consumer Protection)

13.2 Special Protections

Massachusetts residents receive enhanced protections:

Encrypted storage of personal information
Comprehensive security program
Prompt breach notification
Strong access controls

Your Privacy Is Our Priority

We’re committed to protecting your privacy while providing excellent cleaning services. This policy reflects our dedication to transparency, security, and respect for your personal information.

If you have any questions or concerns about our privacy practices, please don’t hesitate to contact us. We’re here to help and ensure your confidence in our services.

Thank you for trusting Onix Cleaning Services with your home and your information.

Last reviewed by legal counsel: September 2025